Do you ever feel lost in the world of HCL (#LotusNotes) from a technical knowledge perspective?
Wonder how other professionals in this realm keep up on the latest there is to know about Notes, Domino, Sametime, Connections, BigFix, and any other HCL software? Lean in and let me share my secret: I spend 5 minutes a day scanning the latest posts in the HCL Customer Support Knowledgebase.

You would be amazed at the gems of knowledge that get published there. Sure, much of what gets published may have no impact on your work… today. But scan through the topics posted to find those that do. And for those that don’t, you will at least gain a bit more understanding of those areas of knowledge. But it is important to optimize this process so you can do it in just a few minutes and the key to that is in the filtering and sorting.

First, log into the HCL Customer Support portal. It is here:
I also have this listed in my permanent page of important links:

Next, select the languages you want to see (if you don’t do this, many articles may be repeated in multiple languages).

Select the product you want to filter on.

Lastly, in the top right corner of the search results, next to “Sort by” click on “Newest”.

Scan the results for interesting topics since you last scanned the list.

Once upon a time, the knowledgebase was stored in a Lotus Notes database and customers could replicate it. That was handy, because back then I would take advantage of unread marks in Notes and use “Display Unread Only” feature to see the new and updated documents. Then when I was done reading what I wanted to see or got to the end of my time, I just Marked All Read, making it ready for the next time I went into the Knowledgebase. That method was also handy for when they occasionally just updated an existing article. If you think that would be useful to you, please vote for this idea:

https://domino-ideas.hcltechsw.com/ideas/DOMINO-I-2873