Free version of Domino for development/testing


Yes, non-production IBM Domino servers can be run for free now.  You can set up a server for development or testing.  It must be installed as a utility server, not enterprise.
Read the official European IBM post here and the US post is here.

Find the software on DeveloperWorks.  Details on getting the FPs are still being worked out.

 

Advertisements

Engage 2018 User Group location: on a cruise ship!


ssRotterdam
This may be a first for user group meetings.  Engage will be held May 22-23 on the Holland America cruise ship SS Rotterdam.  How cool is that?  When you think about it, it makes a lot of sense.  No need to search for the evening venues, etc.  It is all in one location.  And there is no worry about people arriving late or leaving early to catch a plane.  Awesome.  Start planning on it.  The hardest part is convincing your boss that this is a work-related professional development event.
Kudos to fellow IBM Champion Theo Heselmans!

How to fix sync issues after upgrading to Traveler 9.0.1.18 or higher


A recent technote on the IBM support website was published that more clearly explains a new default value that may catch you by surprise.  It allows Traveler to access the mail file as the user rather than as the Traveler server.  This can be impacted by security settings in the server documents of the mail server and the Traveler server.  So if users are having issues with synchronizing their mail after the upgrade, this is a good article to start with for troubleshooting.

Hot off the press: Join me at Watson Workspace!


IBM Watson Workspace logo

Watson Workspace desktop clients are now available HERE.  Watson Workspace is a community collaboration tool that also uses Watson to filter and categorize the content.   The product is still in beta, but if you are already in a workspace with me, you can access the desktop app now.  (mobile apps are already available)

If you are not in the beta program and would like to be, post a comment and we will communicate separately to get you added.

New Hybrid Mailbox Preview. I did NOT see this coming!


Gmail, Hotmail, Yahoo Mail, step aside. USPS has entered the room. Sort of.  Just when you thought ‘snail mail’ was going down, the U.S. Postal Service has created a new hybrid mail system. Informed Delivery®  They will take a picture of the outside of each piece of mail that gets delivered to you and send it to you in an email or allow you to view the images online.  At first I had this vision of a postal worker taking a selfie of themselves putting mail into my mailbox.  And that gave me a chuckle.

USPS

But this actually makes sense.  Like when using an ATM, I can get an image of the checks I deposit.  Now I can get images of my mail being put into my mailbox.  Not only do you know what got delivered when, but you can know if mail was stolen from your mailbox. (in my case, the box is locked, so that isn’t an issue.)  I can tell you, for all the future-watching I do, I should have seen this coming.  I never would have expected this from the USPS.

This means no more wasted trips to the mailbox.  It’s almost as good as the alerts I get from the library when the book or movie I put on hold is available for pickup. They only take an image of the address side of the letter.  I wonder how this will alter the junk mail industry.

So there you have it.  The latest in hybrid mail systems!  Now if it just had a way to mark that junk mail as spam and have the postal worker remove it from my mailbox before I went to get the mail…

Here is the official announcement from USPS:

My USPS® Free Upgrade Offers Preview of Incoming Mail<!–Notes ACF
–> <!–Notes ACF
–>

USPS.com home. The profile of an eagle's head adjoining the words United States Postal Service are the two elements that are combined to form the corporate signature.


My USPS® Free Upgrade Offers Preview of Incoming Mail


Example of Informed Delivery on desktop and mobile device

We are excited to announce that the My USPS application will soon be upgraded to offer you more benefits and convenience.

No action is required from you – you will retain your My USPS benefits, but will also have access to Informed Delivery® notifications, a new, free feature that gives you the ability to see a digital preview of your incoming mail. Informed Delivery allows you to view grayscale images of the exterior, address side of your household’s letter-sized mailpieces* on a computer, tablet, or mobile device. This new feature offers the convenience of seeing what is coming to your mailbox – anytime, anywhere.

Now when you log in to your My USPS account, you will be able to track packages and view a preview of your letter-sized mailpieces in one, integrated dashboard. Your dashboard will display mailpiece images for a seven-day period; you can also opt to receive these images via email notification.

To learn more about Informed Delivery notifications, please visit the Informed Delivery FAQs. We are proud to offer you more insight into your mail delivery, and thank you for being a valued USPS customer.

Sincerely,
Your United States Postal Service®

 

Attention current and former IBM Champions: Prominic is offering you free hosting!


If you are a current or former IBM Champion, you are eligible for free hosting of a Domino server at Prominic.  Prominic is a great hosting service and it’s cool that they are offering such a benefit to IBM Champions.  It’s great to see other organizations in the IBM community recognize the value that IBM Champions bring to the professional community.  This applies to both current and former champions.  You can read more about it here:

https://prominic.net/2017/05/08/prominic-net-offers-free-hosting-ibm-champions/

 

How Customer Service Matters


I have blogged this topic before, but once again I am reminded just how important customer service is for building relationships.
To keep happy customers, you must keep customers happy.

I recently switched from Verizon to T-Mobile One plan to get unlimited everything for 2 lines for $100. No additional fees or add-ons saving me about $45/month and increasing my plan to unlimited voice/text/data.  But the real difference became obvious after switching.

Here is my customer experience with Verizon…

My daughter got a new phone, but they didn’t have the case she wanted, so we went to the Verizon store close by to see their selection.  There were 5 employees wandering around with tablets and 3 other customers in the store.  “What is your phone number?” one asked me.

“Oh, I don’t need help with my phone or service.  I’m just buying a case for my phone.”
She walked away as I started searching for the case the would fit my phone.  After several minutes of searching (with no help from the employee), I found what I needed and proceeded to the cashier desk.  Employees kept walking past me with their tablets, avoiding all eye contact. I stopped one asked him to ring up my purchase.

“Did you check in?” he says.
“No, I’m just buying a case for my phone.”
“I need to add you to the waiting list.  What is your phone number?”
He takes my number down and then walks away.  After 10 more minutes someone finally came and sold me the case. Yes, I was in the store for 20 minutes to buy a phone case.  You might be asking “why didn’t you just leave?”  I stayed because I wanted closure.  Yep. I made a great choice.

Here is my customer experience with T-Mobile…

A few days earlier I switched my service to T-mobile.  My daughter got a new phone, but I’m using my Verizon-branded Galaxy S5 while I wait for my new S8 that arrives later this month.  My phone can work on both networks, but it doesn’t get a good T-Mobile signal at home.  No problem.  They sent me a signal booster. (My daughter’s phone works fine.)  Then 3 days later I got another call asking how service is and if everything is OK. This is what good customer service sounds like.

So what kind of follow up did I get from Verizon after switching?  This email:

VerizonEmail

Yes, that is an unbelievable price. $80 PLUS TAXES AND FEES for a SINGLE line.
Wondering what that little asterisk means in “When you enroll in Auto Pay*”?
Here it is at the bottom of the email:

VerizonEmail2

$30 activation fee
17.4% telecom charges
$0.21 regulatory
$1.23 Administrative/line/mo
Others by area
Gov’t taxes & our surcharges add 7% – 46%

Come back today? I don’t think so.
Apparently quality customer service is not an option.
As T-Mobile CEO John Legere clearly understands from the video above,
listening to the customer makes all the difference.

Notes / Domino 10


At IBM Connect 2017, the message from IBM was “Notes/Domino 9.0 support will not end for at least 4 more years”.  Which to me sounded a bit like simply a stay of execution. Not so much a positive message as just a non-negative one.  But Ed Brill has published a blog post on the IBM Social Business blog that gives more clarity to the message and I think this helps.

In whitewater kayaking we say “look at the line, not at the rock”, meaning look where you want to go, not at what you are trying to avoid.  If you watch the rock, you’re probably going to hit it. But if you focus on the line through the rapid that you want to take, you will likely do well.

With that in mind, Ed’s blog post does a better job of looking at the line.  There is talk of should there be a Notes/Domino 10.  Currently the plan is to stick with the version format 9.0.1 FPx where FP now means Feature Pack instead of Fix Pack.  In this way we will get frequent releases that include new features as well as fixes, mirroring the cloud releases.  On the other hand, it seems to leave Notes/Domino stuck on version 9 forevermore.  Wouldn’t this be a great time to update the versioning altogether to align more with the steady stream of feature packs?  Other software does this, like Firefox, which is now on version 52.0.  N/D FP 8 was just released and FP 9 is already under development.  So perhaps it could start with FP 10 being simply Notes/Domino 10?

IBM Connect 2017 Ad that didn’t quite make the Superbowl


This was a lot of fun to produce.  I hope to see you at IBM Connect in San Francisco.  The event is just 2 weeks away!

I can give you a $100 discount code for IBM Connect 2017


As an IBM Champion I can provide you with a discount code for $100 off the full registration to IBM Connect 2017.  All you have to do is ask for it.  Just post a comment here.  When you do, it will prompt you for an email address that won’t be visible to anyone. I will connect with you and get you the discount code.  See you in San Francisco!

 

ibmchampion

Verse On Premises is now available!


Verse is the new way to work with email communications.  It was first made available in IBM Connections Cloud and is now available for your Domino mail server on premises.  To save you some time searching at Passport Advantage for the download, the part number is CNGD8ML

More later when I have a chance to install it.

Must-have list of IBM ICS User Community Resources


There are many online resources for connecting with administrators, developers, and IBMers to get your questions answered, find resources for hire, discover integrated products to extend your software environment, and learn about what new software or the next version will bring.  IBM customers tend to be very collaborative, so you can find them in just about any social media forum.  Being connected to them is invaluable.  Knowing where to find them is the hard part.  Here is a list of top resources.  There are many more out there. Start with the aggregators.  Please post your own contributions in the comments and I will add them to this list.

Blog aggregators & RSS Readers & Search Widgets
CollaborationToday.info
PlanetLotus.org
Chris Miller’s RSS
Chris Miller’s search widget

List of ICS User Groups from around the worldBleedingBlue (Pacific Northwest IBM user group)

Linkedin Groups
Lotus Notes and Domino
IBM Messaging & Collaboration Professionals

Facebook Groups & Pages
IBM Collaboration Solutions Support Page

Exceptional websites
OpenNTF.org

Watson Workspaces (under development. Soon will replace Skype chats)

Skype chats:
(to make Skype URIs work, copy the link and paste it in your browser address bar. It will then prompt to open Skype)

IBM Notes & Domino (pending getting the group open)
IBM Linux (pending getting the group open)

IBM Connections Cloud Community: skype:?chat&blob=9a8owk7xhR_Sp0aIiXWhGKH_zPVztRPIEgXmCVkqiatYXR9-_-8MO4WYvLSp2MpSqw_dnzqGmM0CpCNoMZCq3QigAvVJgpUALOld4V60nFENf6DF_8kSXgrScDLBmhLUEsdcRJQVQxfhAhARjb9cG8fP0LqFPA

IBM Sametime Community:
skype:?chat&blob=V0xqy1dcyaq6mjzOY_dnRyH0kHIf5WrNpLrGIRyfg2WtISHQhhG2bcAIC__hcwEqGqBz4esx1hb5d4wRMKqgtCCHLdQOrnl_c3bLj85Dy1c

IBM Connections Community:
skype:?chat&blob=YwKh-Coeo12vdnkB0DvmJi64oIc25A3lIpJmAK0J9OR1WKV2G2CDNMCqGKG4-LbxAAwgWjtJSNM2JSXGdalRqnz6nbp4280oIug-9Q4UcB7gJ7VEXquWC4Sk-f_FzkWrzIojNPPw

Docker and ICS:
skype:?chat&blob=FtEKB1aPt1TXmRiU2yIP0m7Qi1k05KHJfQlB3Y2dgr-r0qp4P37zU9yMS9zhLVfnBrqNvFHa

Slack chats:
xpages.slack.com (register here)

%d bloggers like this: