Category Archives: Software
A Notes client (sort of) for the iPad has just been released! This is the announcement. I’m looking forward to the next steps when they port this to the iPhone and Android phone. All the security, replication, workflow and offline functionality of Notes with the portability of a mobile device and no redundant develop to web-enable any apps. Nice job IBM and HCL.
Here is a slide deck of a presentation given by Kim Greene and me at IamLUG. Just realized we didn’t share it, so here it is. Still very applicable.
Last week IBM provided a glimpse into their next innovation in email. Code-named MailNext, it is now formally named Verse. This is the next evolution of Connections Cloud, their enterprise cloud suite of software.
Now, just a week later, IBM has announced plans to make Verse available to CONSUMERS for FREE!!!
This is unprecedented by IBM. First, this is the first time IBM has targeted consumers rather than businesses. Second, the price is right to attract users to experience the new concept in messaging. Free. A brilliant strategy to finally take an aggressive action toward marketing their product by first winning over their market as individuals and then as businesses.
Long ago Microsoft did this by including Outlook with every operating system. Consumers used that interface to use POP to access their personal email accounts. Familiarity at the consumer level made it easy for businesses to be persuaded to use it along with Exchange server for an enterprise messaging system. Then Google repeated this successful recipe to build a strong consumer base before diving into the enterprise messaging marketplace.
Now IBM is going to apply the same formula. Unlike Google however, IBM is not going to turn consumers directly into profit like Google does with their advertising and scanning of email. They will be targeting Businesses to provide the revenue.
The beauty of this formula is simple. Email is the software equivalent of a Gateway drug into the collaboration software market. And IBM intends to get you addicted to theirs. In this case, those hardcore drugs are IBM’s collaboration software suite: Connections (team, B2B and B2C tools for file sharing, activities, wikis, blogs, forums, surveys, & more); Sametime Instant Messaging, video, audio, web conferencing, and Notes & Domino. And IBM is taking the same approach as the State of Washington, making their gateway drug very accessible and affordable to everyone.
I have to wonder if this isn’t at least partially driven by IBM’s new partnership with Apple who has proven how successful consumer loyalty can be. Many of us who work with the IBM technology and understand how much more powerful it is than the competitive products have long blasted IBM for shunning the consumer market. I have often thought one of their biggest mistakes was separating the application designer tools from the Lotus Notes client which took away the power for end users to apply their own energy to create the custom applications they needed. At that point in time they disarmed their greatest allies and advocates of the software. It looks like the giant has finally awoken and recognizes the power that the individual has on the choice of software in the workplace. I am anxious to see what this new evolution will do for improving our productivity in the most widely used software category in the world. How do you think this will impact the landscape of the collaboration software market? Want to see for yourself? Pre-register here.
OK, you’ve seen my article giving a detailed review about how bad Passport Advantage website was for many years. It took awhile to get fixed. But for the most part, much of that has improved dramatically since – and at least partially because of – that article. But downloads are still a bit of a pain. That is, until now!
If you subscribe to SmartCloud Notes, you can get to your downloads in Passport Advantage directly from the Apps – Downloads and Setup menu. It’s almost as good as the days before IBM, when it was just Lotus. This feature is exposed only to SmartCloud administrators, as it should be.
There are many more features about to be released, but I was asked not to publish them in social media just yet. Yeah, right. like giving your teenager the keys to the camaro on a Friday night and telling him to drive slow. It seems every month there are new features surprising us in SmartCloud. Cloud is really the wrong word. It is such a breath of fresh air to see such dynamic, rapid deployment of software. I have seen so many features that I personally suggested, getting deployed so quickly and frequently, you would think I was the Product Manager. But why would IBM hire me when I already do the job for free?
OK, so I won’t break my oath to be quiet about the new features. I will let IBM do that: https://apps.na.collabservtest.lotus.com/help/index.jsp?topic=%2Fcom.ibm.cloud.whatsnew.doc%2Fll_wn_whats_new.html
If you’re attending IBM Connect 2014 next week you can get much more out of the experience by taking the time to get set up in the community on the conference Connections community well in advance of arriving in Orlando. This will give you access to the session information, allow you to create your own schedule, connect with other attendees, and get a more socially interactive experience at the conference.
First, you should have received an email from email@example.com with your login credentials. Your credentials for logging in should consist of long numbers. Secure, but difficult to remember if you’re trying to log into the website. My advice: don’t. Instead, go to the app store on your mobile device and download the IBM Connections app. I actually like using the app better than viewing it in a browser. The website is great, but in the app everything just flows a bit more smoothly. But best of all, you don’t have to keep logging in. Enter your credentials once and you’re done.
1. Download and install the app on your mobile device.
2. Launch the app.
3. Add your account credentials for the Connect 2014 Connections server. (The app allows configuring for multiple Connections servers)
Enter a title: Connect 2014
Server URL: https://connections.connect2014.com
Username: <your user ID from the email>
Password: <your password from the email>
You’re good to go. Start by entering your profile information so people know more about you. Be sure to post a photo of yourself (a photo or bitmap of anything other than you is really quite useless. A simple head shot is perfect.) Add tags about yourself to indicate your areas of interest. Next, go into the profiles and search for people you already know and add them to your network. After you connect, tag them with relevant tags that will help define who they are. Then go into the schedule area and add the sessions to your schedule so you have a plan.
Unfortunately, the forums do not appear to be available via the app. This is disappointing given that most people will want to interact on the forums via their mobile device. Who wants to log into a website to get to the forums, especially with those numeric credentials? Still, I think you will find the app very handy for getting the most out of the conference.
See you at IBM Connect O’Sphere 2014!
(New versions of these plugins are now available. Read here.)
Summer vacation is over. I was deliberately taking a break from my blog to enjoy the fantastic summer and give focus on the business. While I was quiet on the surface, I’ve been very busy in the background. More on that later, but for now, some useful content…
IBM Connections with Sametime is amazing. It’s like a useful combination of features you will find on Linkedin, facebook, WebEx or GotoMeeting, Skype, dropbox, wordpress and IdeaJam and it’s ideal for any business larger than 1 person. And it is no more dependent on your email client than any of those apps are. But if you use IBM Lotus Notes, as many Connections customers do, you will get even more value with your Notes client by using the IBM Connections Plug-ins for IBM Lotus Notes. There is a version for Windows, Mac, and Linux. So where do you find this cool plug-in? How do you install it? Here are step-by-step instructions. And while you’re in the application catalog, be sure to look around at the other useful plug-ins, like the IBM Connections Desktop Plug-in for Microsoft Windows, or the IBM Connections Widget interface to LinkedIn. Have an iPad? Cool. Be sure to go to the App store and search for the IBM Connections app. In some ways I find it even better than the website. Here is a screen shot of the app. It will give you an idea of the features in IBM Connections:
Now here are the instructions for getting the IBM Connections plug-in for IBM Lotus Notes:
1. Click on this link: http://greenhouse.lotus.com . The following website will appear:
(Addendum: If you don’t already have a Greenhouse account, go ahead and click the Sign Up link now and get the process started. You will need an account before you can complete the download. Among other things it will prompt for an IBM contact. If you don’t have one, mention me and this article. They use this to validate accounts as real people.)
12. After printing and reading the agreement and getting written approval from your legal department, select to accept the license agreement and click Next. It will remind you that Notes must be closed before continuing.
15. Fill in the info for your Connections server. If you want to test it out on Greenhouse to see everything it can do, enter the server URL of https://greenhouse.lotus.com and use your username and password for your Greenhouse account. (You should have had to create one before you could download the plug-in. Don’t have one? Go back to that browser window where you downloaded the plug-in and click Sign Up in the top right corner.)
16. Click on Status Updates, Files or Activities to expand the section and see content from Connections. Note that when it is first expanded it may take a bit longer to load the content. So be patient.
That’s it. Be sure to search for me in Greenhouse and connect with me there and I can share some communities and activities I have already made to demonstrate how they work within connections. And don’t forget to go back and browse all the other cool apps at Greenhouse as well as the iTunes app store for iPhone/iPad apps on Connections, Sametime, and more!
Let me know if this was helpful. I am considering doing these as a video. Would you prefer that format over an article?
ADDENDUM: If you get the following error:
Then recheck the User Preferences. Click on the Advanced button and make sure it is using the Java Form with the authentication URL of:
If that doesn’t fix it, there are several knowledgebase articles on the topic. Search for that error message to find them.
A web resource by the Federal government to educate managers and employees about effective telecommuting
In light of all the recent controversy Yahoo CEO Marissa Mayer has stirred up over telecommuting, you may be interested in checking out this online resource by the U.S. Government. It has training materials if you are a telecommuter or if you manage telecommuters or if you are a telecommuter coordinator.
One trend I have noticed in the computer industry is that, when it comes to working remotely, companies tend to be much more tolerant of it for software developers than system administrators, even though both are equally possible remotely. In fact, it is becoming rare that the data centers housing the servers that administrators manage are even located in the same location or region. This is especially true with the rise in cloud computing and server virtualization.
In August 2011 I posted an article giving a detailed analysis of the design of the IBM Passport Advantage website. That article received a great deal of attention, not only from the Lotus user community, but also from executives at IBM. I was even contacted by the person who oversaw the team responsible for the site. Finally, I thought, we would see some relief in our pain dealing with this website.
It’s nearly 2 years later. There have been some changes to the IBM websites, but Passport Advantage has had no significant changes. I’m here at IBM Connect 2013 to once again ask the question “When will you fix this website?” If you’re here, watch for it at “Ask the Product Managers” session. I will report the results later.
That’s right. You read the headline correctly. I’m not the only Lotus professional working on the Office 365 project. My friend, a fellow Lotus professional just joined the team. Surprisingly, I didn’t know anything about it until a week before he started. Now you might be asking yourself: “What would Microsoft need Lotus professionals for?” No, it has nothing to do with things like mail migrations. It’s all about BlackBerry Enterprise Servers and messaging. I think this illustrates more than ever that if you have universal skills, like understanding the concepts of messaging or troubleshooting, you are highly marketable, regardless of the details of what product those skills are used on. It’s not about being a professional of a particular brand. It’s about being an expert of a process. Conceptual understanding transcends the syntactic details. Demonstrate that and you will display higher value (DHV).
Now for some quotes you might hear among us Lotus experts at the Microsoft:
“What do you mean, I can’t paste a screen shot in a Lync IM chat?”
“Where is the ‘Send and File’ feature?”
“You mean if I want to file a message into multiple folders, I have to make copies of it?”
“Why does everybody CC everyone on the team for every email? Don’t they have discussion Dbs for that?”
“What do you mean, we don’t have a knowledge base? How do we collaborate? Oh, CC everybody.”
“I’ll just Google that, uh, I mean Bing it.”
“I could do this so easy in a Notes app!”
“How do I create a reminder on my calendar?”
“Notepad++ ? Don’t let anyone see you using that.”
“Where is the workflow in this app?”
Yes, my friend, welcome to the team.
The good news: I still have never had a computer get infected with an email virus while using Lotus Notes. That 18-year run is still going.
The bad news: My laptop got a virus through a random act of browsing. It happened thanks to a touch pad strategically located between the palms of the hands where it can occasionally cause the mouse to move or misread a mouse click. It has happened many times in the past. I’m typing away when suddenly the cursor jumps to somewhere else on the screen and my typing starts appearing in the wrong place. This time it went to the browser window and who knows what input it took before I stopped typing. It’s the first time being a fast typist was a liability for me. I just know that suddenly I started getting a chain of popups.
I closed everything and it didn’t look like anything evil happened, but since then my computer started crashing randomly and would never come out of hibernation properly. A full virus scan revealed a problem, but it needed the help of a Norton Anti-virus bootable CD. OK, I created the bootable CD from another computer and ran the repair tool. After that the PC quit booting altogether. This was a case where the cure was worse than the illness. No, it won’t even restore to a previous recovery point. Sure, I could resort to a system image recovery that I made some time ago, but there are no guarantees of recovery at that point. Who knows what devilry is at work with the Norton tool and virus.
I put in a call to Norton support and pretty quickly the guy at the other end decided to escalate this one to the next level. They actually scheduled a time the support guy would call back. This is going to be a true test of Norton’s support service. I’ll keep you posted. Meanwhile, the blog will continue to be quiet thanks to this new time-sucking event.