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Ask HCL Session Replay from CollabSphere 2019


AskHCLphoto

Panel from left to right: Ram Krishnamurthy (seated at table), Jason Gary, Tim Clark,Uffe Sorensen, Richard Jefts (standing with mic), Andrew Davis, Andrew Manby, and Danielle Baptiste (John Paganetti off camera to the right). Moderator David Hablewitz behind the podium and Graham Acres handling the audience mic and web meeting.

Watch the replay.  The questions and answers are transcribed below.  Many thanks to all the people from HCL for being available and answering the many tough questions brought up.  I did my best to transcribe the questions and responses.  If I did not get it right, please post a correction in the comments and I will update the blog post.

Questions and Responses:

  1.  I have a need for users to be able to monitor multiple identities for email. Helpdesk, HR, Marketing, and business partners who work with multiple mailboxes.  This is needed for both the Notes client and the Verse app.
    Response (Andrew Davis):  HCL is focusing their energy into apps, not email.  They are porting the Notes client to run within a browser window, so just like you can have multiple gmail accounts running different identities in different browser windows, you will be able to do the same with Notes clients.
    My Feedback:  I believe downplaying the significance of email in the collaboration software war is a dangerous decision and worthy of a blog post all its own.  But regarding this specific issue, the ability to run multiple browser window clients will generally work well for the Notes client requirement and will be exciting to have.  (I saw the process in a demonstration in an earlier session), but not so much for the mobile verse app.  Still, we are making progress!
  2.  Can you give us some statistics on the number of customers and business partners?
    Response (Richard Jefts):  They have about 1500 business partners and over 15,000+ customers and over 10 million applications actively in use.  They are working to expand that number.
  3. Asking about what solutions are coming to integrate with tools to handle legal holds on mail data, etc.
    Response (Andrew Manby/Richard Jefts):  They are actively working with external vendors to improve integration with backup, anti-virus, eDiscovery solutions.  They believe HCL solutions currently offered today provide security and compliance functionality that other companies can’t.  Regarding Connections, they have OEM integration for compliance and auditing.  HCL will also be working on developing functionality within the product.
  4. Domino 10 is missing functionality to extract data from Domino into Excel (NotesSQL ODBC driver)(spelling?)
    Response (Andrew Manby):  That functionality does exist in V10 and there is a technote on it.  See one of us one-on-one.  DQL will also provide even richer integration with 3rd party vendors that have their own ODBC solutions that integrate with Excel, Tableau, Power Tools, etc.
  5. What is happening with xPages?
    Response (Andrew Davis):  2 new technologies that solve some of the problems that xPages solves, such as Nomad Web which bypasses the need to web enable apps, and Sandstone (a new term for me).  Given that xPages is still unmatched for what it does using a graphic UI builder to modernize apps, we will continue to maintain it and support it.  Ram Krishnamurthy is rebuilding the development team for xPages in Designer.  There are still challenges.  xPages is based on JSF and Java which are standards that all other software vendors are moving away from.
  6. When can we get access to try out LEAP for Domino?
    Response (Andrew Davis/Andrew Manby):  Visit the HCL LEAP Sandbox today.  It will be shipping in Q1 2020.
  7. Customer case number xxx, Data palate (?) in xPages is not working.
    Response (Ram Krishnamurthy):  Glad you’re here so we can discuss in person.  We cannot reproduce that issue, please see me afterwards.
    My Feedback:  THIS IS WHY YOU SHOULD COME TO COLLABSPHERE!  Nothing better than working directly with the developers one-on-one to solve your problems.
  8. Siri on my (the person asking the question) iPad detected that I was traveling to Boston on x date and asked “would you like me to add it to your calendar?”
    Response (Andrew Davis):  Most providers would not like to provide Siri with that level of access to your information.  There are other means of adding those travel notifications to your calendar (Difficult to hear the entire response)
  9. What is going to happen to all the technotes and forums that are currently on IBM websites that are about to go away?
    Response (Andrew Davis/Danielle Baptiste/Tim Clark): We are very much aware of the problem and are in the process of recreating the content on HCL websites and working to make it crawled by Google.  If you find problems, please report them.  They are considering moving the knowledgebase back into a Notes database like it once was.
    My Feedback:  Many people have been asking for the knowledgebase to move back to Notes for a long time.  This allows you to replicate the database, mark documents as read, and then monitor new documents as they show up unread.  It’s why Notes is so powerful and so much richer than any web interface.
  10. Business Partner revenue for selling software licenses has been dramatically reduced from what we were making through IBM.  What are you doing to correct this?
    Response (Richard Jefts):  We are working to clean things up because the data we received from IBM was inaccurate.  As licenses are done this year, we will have a baseline for future licensing.
  11. Any plans to make it possible to have multiple instances of Designer running or multiple windows in Designer?
    Response (Andrew Davis):  Our investment in Designer is focusing on the Nomad strategy.  They are hinting at (no commitment to ship) they will be able to run the admin and designer clients inside the Nomad web technology.  With that you will be able to run multiple instances of any of these clients.
  12. It appears that the intent is for business partners to get 10% of software license sales.  With IBM that opportunity was as high as 47%.  That means now I have to sell $1M in licenses in order to make enough revenue to pay someone to handle software sales.  Because there are many small deals in this space, that makes earning that revenue very labor-intensive.  I tip [waiters] 20%, so I pay my servers better than you pay your partners.  Is your intent to run the small business partners out of the software sales licensing business?
    Response (Richard Jefts): We are 100 days into this business as a startup.  We recognize we don’t really have a partner program yet and what you see today is not where we will remain.
  13. Will we see single sign on across HCL websites?
    Response (Tim Clark): Given our list of priorities, it is the strategic decision to not take this on at this time.  We have chosen other priorities for now as a startup company.
  14. Regarding Connections plugins for Notes, when will we get updates and what is the way forward?
    Response  (Ram Krishnamurthy): the Connections plugin for V10 on Mac is not working and we are actively working on getting it released in the next few weeks.  The Windows version has been released.
  15. Will we see a new iteration of Greenhouse and a public Sametime community?
    Response (Danielle Baptiste/Andrew Manby):  We are working on setting up a Connections trial environment.  The intention is to make Sametime also available in that environment.  The Sametime and Connections teams are working to on guest access to make sure that it is a good experience before we release something.
  16. We have had many problems with accessing Flexnet.  What is the plan if those are not fixed?
    Response (Richard Jefts):  They will be fixed.  That team has a backlog of feature requests and changes that we need to make.  The product has a lot of flexibility to it, so we are also in the process of configuring it to best meet the need.  Initially we didn’t have all the experience needed to implement it properly, but that has been addressed and the team is working to fix it.
    My Feedback:  I have found that when I had issues, I brought it up with their team and they were very responsive in their efforts to get my account corrected.
  17. Will we see more attention to improvements in the Admin client?
    Response (Andrew Manby/John Paganetti):  We are looking at this in the V12 timeframe and this is closely tied to admin user management and the app store.  As mentioned earlier, there is the potential that we will see the admin client appear in the web assembly later.  We have added the ability to post admin client enhancements in the aha product enhancement website and there are a lot of 3rd party tools already available as well.
  18. Regarding educational material, documentation, training:  Many of us started programming in the old days when we had the useful help database, but that has gone away.  What changes will we see in code samples, documentation, and other education material?
    Response (Jason Gary):  We need to get more in the model of having quick tutorials,  and 2-minute videos that people can watch the concept and immediately apply what they learn.  Over the next 12-24 months we will be heading more in the rich media direction vs trying to recreate the help as it is in the Notes client today.  Also moving toward interactive learning materials that pause, ask questions, etc.  Also, you will see that increasingly we are moving toward API explorers that pop up.  Effectively the API explorer is the documentation.
  19. We would like to get back to having Knowledgebase as a Notes database where it can be replicated and unread marks can provide the ability to see what is new (via unread marks) and mark things read.  Can you bring this back?
    Response (Tim Clark):  It’s a lot of work to bring that back but we can have the discussion to consider it.
  20. Repeatedly one of the most requested items in IdeaJam has been a free Community version of Domino to enable developers to learn without needing to buy a server license.
    Response (Andrew Manby):  We are working through the legal team to bring that back.
  21. Can we get Swiftfile and MTBF integrated into the product?
    Response (Ram Krishnamurthy):  We are close to getting Swiftfile performance good enough to include in the product.
    (John Paganetti):  I originally created MTBF for internal use and then found it of great value and gave it out for free.  It may be a good candidate for posting on OpenNTF or handing it over to someone to refine.  It is all written against the SDK so there are no hidden secrets in it.  If people want it now, join the Client Advocacy program and make the request and I can get it to you.  Meanwhile we will look at how that could be added to the product.
    My Feedback:  You can find the Windows and Linux versions downloadable here in my blog post: https://davidhablewitz.com/2011/04/27/mtbf-for-windows-64-bit-os/
  22. Will we see integration between Verse and Connections?
    Response (Andrew Manby/Danielle Baptiste):  We are already actively working on cross-platform integrations.  better integration between Sametime–Connections and Sametime–Verse.  We have a robust integration strategy that also includes integrating Connections with Sharepoint and O365.
  23. Do you have any updates regarding the relationship between HCL and OpenNTF?
    Response (Tim Clark):  I just got approval from the CEO’s office to sponsor with the exact proposal that the OpenNTF team requested.  So all of it will be covered as of January 1, [2020].
  24. Can you get rid of Modal dialog boxes?
    Response (Ram Krishnamurthy):  There are some cases where it cannot be avoided, but there are some where that makes sense.  Just let us know via the aha idea website.
    My Feedback:  One that comes to mind in particular is editing location documents in the Notes client.  This should behave the way it used to before Eclipse (and the way it still works in the admin client).  The idea website is at
    https://domino-ideas.hcltechsw.com/ideas
  25. Can we get a resizable info box (Properties box)?
    Response (Ram Krishnamurthy):  That is actually a very complex component that is not a Windows standard control; it is a Notes custom control.  The ROI is very expensive considering end users generally do not use that box.
    My Feedback:  As an admin I find myself using it often and frequently guiding end users to this during support calls.  Alt-Enter.
  26. What is the plan for a future large-scale conference hosted by HCL (HCLotusphere)?
    Response (Tim Clark):  Do you want us to spend our budget on one big annual event or do you prefer us to sponsor these smaller user group events (CollabSphere, Engage, DNUG, etc)?  (The audience responded overwhelmingly in favor of supporting these user group events.) We (HCL Software) are still a startup.  Our view is also that we (HCL) have not earned it yet to kick off a big event.  For now, the focus will be on these local user group events.

Keep track of this post of questions and watch what we see come from it.  I expect that unlike in years past, I won’t find myself asking the same questions all over again and wondering why nothing has changed.

I was honored that HCL allowed me the opportunity to moderate this session.  IBM’s attorneys would have never let that happen.  That difference alone makes a big statement about how the new keeper is so different — and in a positive way — from the old.  Moderating was a lot of fun and I thought the panel did an amazing job giving us answers that were sincere and for the most part acceptable or at least understandable.  I appreciated the panelists’ candor.  Feedback I heard from the attendees was very positive.  I believe this is a good example of what we can expect from HCL going forward.   I have ideas for improving the session in the future.  One thing I will be sure next time to have water (and maybe a beer) available at the start for all the panelists.  I must have done something right because afterwards I was invited to do it again at the HCL Factory tour next year.

Notes client doesn’t launch after upgrade: SOLVED


I like to share when I find a solution that hasn’t been previously documented in a technote.  The short story is this:  If you encounter the following error when trying to launch Notes:  CWPA4003W: Failed to load application from url: nrpc:/….nsfname=…

NotesLaunchError

CWPA4003W: Failed to load application from url: nrpc:/….nsfname=…

Then start by doing traditional maintenance on the local databases, especially names.nsf

The details:
You may encounter this error after a variety of events.  In this particular case Notes gave this error and would not launch after running the installer to upgrade from 9.0.1 FP10 to 9.0.1 FP10 SHF315.  The error persisted even after uninstalling and re-installing Notes — the first indication it might not be a problem with the software.  Also, Notes would launch in basic mode or if you right click and select Run As Administrator.  That misguided my troubleshooting into thinking it was an issue with Eclipse or Java.  There is a similar issue reported in this technote:
https://www-01.ibm.com/support/docview.wss?uid=swg1LO67058

Detailed steps to fix:
1.  Edit the notes.ini and make sure it has the following line based on the version of Notes installed:
CREATE_R9_DATABASES=1
CREATE_R10_DATABASES=1
(If you have an earlier version, you have bigger problems and should be upgrading to the latest version, currently that is 10.0.1 FP3)
2.  Launch a cmd prompt and change the path to the Notes program directory
3.  enter these commands one at a time in this order:
nfixup names.nsf
nupdall names.nsf -R
ncompact names.nsf
(Note: it will prompt for the Notes password.  When you type it in, nothing will appear to happen until you press enter.)

I highly recommend executing these commands on ALL of the local databases.  To do so, just leave “names.nsf” out of the commands you enter.

I WANT YOUR QUESTIONS FOR HCL


If you are attending CollabSphere 2019, I look forward to seeing you there. I will be speaking in 2 sessions: Tuesday 11:00 – 11:45am – INF102 – Customer Success Story: Domino Reliability saved Clickbook.net for months with no employees!
And Wednesday 3:00 – 4:00pm – GS03 – Ask HCL Session Moderator

Collabphere Schedule

If you cannot attend or if you are shy about stepping up to the microphone to ask your question, please post your question as a comment here and I will do my best to get an answer for you.  I will save the best questions for the “Ask HCL” session.  Please share this in your social media channels.

See you at CollabSphere 2019!

HCL Software Community is Open for Business!


HCL has just launched their community that will serve as our new place to interact with HCL and other professionals that use their software.  It’s already fast becoming a useful forum of information.  Join the community and post your burning questions and be sure to contribute answers too.  Here is the link.HCL community

I’m hoping HCL will integrate the aha Ideajam site into this forum (click here to vote for it) so we can have a similar scoreboard feature for contributing product ideas and add a Sametime chat community like we once had with IBM Greenhouse (click here to vote for ST chat) and integrate OpenNTF into this new HCL community.  (click here to vote for OpenNTF integration)  In an ideal world, this would become the homepage where everything else related to HCL collaboration software is linked.  Here are the forums it has so far:

  • AppScan
  • Digital Experience
  • Connections
  • Notes/Domino
  • Sametime

Last chance for Abstract Submissions to CollabSphere/MWLUG Aug 18, 2019


CollabSphere Logo

If ever there were a reason to attend a short conference related to Notes, Domino, Sametime, and Connections, this is the one.  It will be the first public opportunity in the U.S. to hear about everything that is happening with the software and the company behind it since HCL acquired it from IBM at the end of June.  And this year I will be the moderator for the “Ask HCL” session.

This is also one of the best opportunities to share your own professional knowledge with your peers.  But the deadline is August 18th, so get it written up and submitted now!  Here is the link.  It doesn’t have to be perfect, but it can’t be considered if you don’t turn something in.  The benefits of speaking go beyond free entry to the conference.  Speaking at conferences and user groups is one of the leading activities considered when IBM and now HCL selects people for IBM Champion and HCL Master recognition.  It’s great for the resume too.

It is not that HCL Masters are selected to be speakers.
It is that speakers are selected to be HCL Masters.

Register to Participate in Domino V11 Beta


HCL V11 Beta

If you want to participate in the public beta testing for HCL Notes & Domino V11, register here:  https://registration.hclpartnerconnect.com/betasignup.nsf/register

Toastmasters: What these Musician-Actors Can Teach About BodY LaNGuaGE and… the Pause


Study this video to learn there is no limit to how much you can enhance your speech with body language:

And watch this video (starting at 3:07) to see just how much difference a well-placed pause…  can make in your speech.  Notice when the biggest laughs come.  Imagine replacing the beat with words and make your speech much more humorous with nothing more than………….a pause.

Redesigning Base Notes Templates


I want to draw attention to this particular article by Lifetime IBM Champion Gabriella Davis.  If you work with IBM Notes/Domino (about to be HCL Notes/Domino), you will want to participate in this quick survey regarding optimizing the Discussion and Teamroom databases to the new mobile clients.

idma idea

More templates to follow.  Be sure to read Gabriella’s post and complete the short survey posted by HCL

Follow Up to What’s New in Sametime V10 and Beyond?


Good news with persistent chat and with eliminating WAS and DB2.  Persistent chat is coming in V10.  WAS and DB2 will be eliminated in V11 or V12.  System Console is also eliminated in V10.  V10 also supports login on multiple devices concurrently.  It is worth listening to the replay (at 1.5x speed).  Be sure to listen through the Q&A and the conclusion.  There were many useful questions answered.  The slide deck should be available in the replay too.  But I think the two slides of most importance are these tables showing what features are coming in which release. (these folks are going to be busy!)

SametimeFeaturesSametimeAdmin

You should be able to watch the replay using the same
link to register: https://lnkd.in/dR4cHik

And here is the complete slide deck: letschataboutsametimemay2019rev71558616324635

What’s New in Sametime V10 and Beyond?


Capture

Did you know that if you have Notes licenses, then you also have Sametime Chat and online awareness…

FREE

If you don’t have Sametime Chat deployed in your environment, you may want to re-evaluate that.  Start by watching the webcast tomorrow (May 23, 2019) to see what’s new and what is coming that YOU ARE ALREADY LICENSED TO USE.

Sametime Limited Use V10 and Beyond webcast:

Overview
Title: Let’s Chat about Sametime (again)!
Date: Thursday, May 23, 2019
Time: 10:00 AM Eastern Daylight Time
Duration: 1 hour
Summary
Join Kathleen Brady Jackson and Pat Galvin to learn what new value Sametime Limited Use V10 offers to Domino customers.
You’ll also hear HCL’s vision for the future product roadmap of Sametime, which includes integration with third-party conferencing vendors, Docker support, and improved co-existence with Domino.
This is a webcast you do not want to miss! Sign up today here -> https://lnkd.in/dR4cHik

If you want some assistance deploying it, I can connect you with experts.

Public Speaking 101: stage use – Stage Left & Stage Right


Many beginner Toastmasters see their speech from their own point of view, both in how they talk and how they use the stage.  With practice, speakers learn to see and hear (and deliver) their speech considering the audience’s point of view.  Before explaining how that works, it is helpful to understand the terminology.
Stage Left  &  Stage Right
House Right  &  House Left
The term “House” or “Stage” is in reference to what you are looking at.  So if you’re in the audience, you are looking at the stage.  If you’re on stage, you’re looking at the house.  (And if you’re one of my whitewater paddling friends, you already know River Left and River Right is the perspective as you look down river.)  Here is a video explaining it:

Read the full article about it here.

Now how do you use this info?  Most cultures read from left to right and observe the passage of time going from left to right.  So for clarity to your audience your story should follow that flow.  So if you are talking about an event that came first, you would stand or point to Stage Left.  As you refer to events through time, you move across the stage to Stage Right.  You may make several trips through time this way and your story may come to a conclusion in the present which you would come back to front and center to deliver final the message.

IBM-Panagenda Partnership yields powerful FREE IBM Notes upgrade tool


IBM has made an agreement with Panagenda to provide their Notes client management product, MarvelClient, for free to customers currently paying for software maintenance.  his will allow customers to perform upgrades from any version of Notes to version 10.0.1.  This tool is exceptionally effective at upgrading and cleaning up Notes client installations.  IBM made this arrangement to encourage customers to get upgraded to the latest version by simplifying the process.

Panagenda also has a free version of The software can be downloaded here:

And the Quickstart Guide can be downloaded here.
A few readers have asked me if I can assist in configuring and running the client upgrades.  Yes.  (sales plug) My team at Divergent Solutions can assist with upgrading both Notes clients and Domino servers to V10.0.1.1.  Doing so will provide a wealth of new features and security enhancements.  And if you are no longer paying for software upgrades, Divergent Solutions can help you with discounted software licensing renewals too.  Post a comment below or find our contact info here.
Whatever you do to get upgraded, the point is just do it.  Don’t miss out on the productivity improvements of running the latest version of Notes & Domino. #DominoForever

 

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