This is my first in a series of tips regarding SmartCloud Hybrid Notes migrations and administering SmartCloud Hybrid Notes environments that aren’t always obvious.
First, as a user, I will say that the more I use SmartCloud Notes, the more I like it. Yes, when doing administration tasks I keep bumping into walls that, as an experienced administrator, I wish weren’t there. But I have seen the problems that a bad or malicious administrator can reek on a system given the opportunity and I am thankful for the excessively tight security. After all, one of the biggest reasons to go to SmartCloud is so you don’t have to administer mail servers, right?
Tip #01 – How to use the Notes Administrator client to compliment the SmartCloud Web administration screens:
As usual, the system administrators are the last ones to get a UI that makes sense. No surprise since there is only 1 administrator for every few thousand end users. The SmartCloud Web Administration screens aren’t very efficient and can be downright frustrating to use at times, especially when you are accustomed to using the Notes Administrator client.
For example, let’s say you have a mixture of mail templates in use and you need to move everyone using one template to a different one. There is no way to see what template is applied to each mail file via the web admin interface. At this time it simply can’t be done. But you can use your Notes Admin client to find them. While the SmartCloud servers won’t show up in the list of servers in your domain and you can’t view the directory in SmartCloud to add those servers in bulk, from the pulldown menu select File – Open Server and enter the server name to gain limited access to the server. The SmartCloud servers will even appear in the Open Server dialog list if you have opened mail files on them already. Be sure to bookmark your SmartCloud servers in your favorites too, so you don’t have to go through this process every time.
Now that you have the server open, you can go to the Files tab and see more details on your users’ mail files including the templates applied. The directory structure they use in SmartCloud is designed to accommodate a multi-tenant environment. So you will want to know where to find your mail files. It’s not too hard because you can’t see any databases you shouldn’t have access to. The directory structure works like this: In the root there will be the directories Data0, Data1, Data2, Data3. You can ignore the Data0 directory as no mail files are in there. Each of these directories contain the following subdirectories:
12345678 (your customer ID) – location of the mail files for users that have this server designated as their mail server
lost+found – used for maintenance
s\12345678 – location of mail files where this server is the user’s secondary server in the cluster
While there aren’t many actions you can take here, it does make it easier to do tasks like open mail files for troubleshooting, view the database properties, see who is approaching their quota, etc.