The maintenance window is over and SmartCloud Sametime chat now includes audio and video. Some details to know:
First, the feature is accessible only via a browser or via the mobile app. It is not available in the Notes embedded client (yet). Also, all parties in the chat must be logged into SmartCloud. That makes sense. If they weren’t, you couldn’t chat with them either.
Once logged into https://collabserv.com website, logged into Sametime, open your contacts list. You will see two new icons available, but they have a red box with a star in it. That means you need to install the plugin.
Just click the icon and it will take you through the process of installing. The first time I tried to install, I got some weird errors, but later I tried installing on a different computer and had no problems. I expect they found something wasn’t quite right after the maintenance and quickly fixed it.
I wouldn’t be surprised if they go through a few challenges as they fine tune the service now that it is available to the entire community. But it is certainly working!