Daily Archives: August 9, 2021
In case you’re not paying attention, HCL Software has a YouTube channel where they are posting an almost continuous stream of How-To videos. In fact, today alone they posted 10 videos. They are covering many varied topics that could turn a dedicated viewer into a Domino expert. It is especially useful because they are covering the new features in V12.
Is it possible they could make our user group conferences with all the How-To presentations obsolete? nah. Deep dive sessions are still important from a strategic perspective and a broader understanding of why you do things. But these short videos produced by HCL are very handy and remind me of days gone by when I would replicate the Knowledgebase database from Notes.net every morning and review the new technotes to start my day (easily identified thanks to unread marks and “show unread only” which you just can’t do with a web browser.)
If I were to offer HCL some advice, it would be to create an indexed website/table of contents with each of these videos embedded so they read like a help database with chapters and sections of related topics. I would also recommend paying more attention to the audio. In some videos, I have trouble understanding what is being said because the presenter has a thick accent. (That is my American-centric perspective and not everyone may agree.) In other videos, the recording seems to be made using a microphone of poor quality or low recording levels. Viewers will tolerate bad video quality, but bad audio will quickly lose viewers. Subtitles would be helpful too.
I would like to see content identified as intended for end users in a way that I could direct users to follow the channel and not be turned off by too much irrelevant information for that audience, though that may be partially addressed by the title labeling and playlists.
Speaking of title labeling, I do like that the titles are well thought out. The content of this channel covers a variety of products, so each title begins with the product; for example, “HCL Notes”, “HCL Accelerate”, “HCL Domino”, “HCL Sametime”, “Unica”, “HCL Commerce”. Viewers can focus on the labels of interest to them, yet still see what other topics and software is out there, which may peak their interest to broaden their understanding of the software portfolio (myself included). The playlists are also created for each of the products using the exact same name as the labels in the video titles — except for the ones that matter most to me, which are all put into a single playlist: HCL Digital Solutions, instead of having playlists called “HCL Notes”, “HCL Domino”, etc. This is not intuitive, especially for end users who have no idea what “digital solutions” is. They never call it that. It’s just Notes to them. So perhaps create additional playlists for those would be helpful.
Clearly, HCL is committed to filling the gaps created by the former product owners. It just keeps getting better.
If you haven’t already, click here to subscribe to the HCL Software YouTube Channel.