Category Archives: Marketing

WOW! An IBM Sametime ad via Google Ad seen while viewing a youtube.com video!


Sametime ad in youtube.com video

Check out the banner ad in this screenshot of a youtube video. It was served up to me by Google while I was watching a whitewater video on youtube.com.
Could this be part of a REAL advertising campaign showing a REAL product?! It isn’t exactly obvious what in the ad what the product is or does, but it’s getting the Lotus brand in front of people. Hopefully the ad selector doesn’t just show it to people who already know Lotus.

Don’t get too excited about one ad, It’s like one raindrop. But as we whitewater kayakers know, with enough raindrops, a little creek can be turned into a fun, raging river.
Kudos to those responsible.

140ConfNW Speech Transcript: Using Your Social Media Network to Make You a Genius


On May 19, the 140 Characters Conference was hosted in Vancouver, WA. The focus of this conference was on social media and how it fits into business. The format is unique and in my opinion, brilliant. Rather than having a bunch of breakout sessions and hour-long speeches saturated with hundreds of Powerpoint slides, the audience was kept in one venue and blasted with short 10-minute presentations in rapid-fire succession. Time was managed with great precision. Due to the short time permitted for each speaker, their presentations were distilled down to the essence of just a few points. No fluff, no boredom. Just intense content. If a topic came up that wasn’t interesting to you, that’s OK because you knew it wouldn’t last long. The short presentations also allowed for nearly 70 speakers to have their voice heard in just one day. Coincidentally, this closely followed the format used in Toastmasters. Surprising it took this long to get implemented outside of Toastmasters. I expect we will see a lot more of it in the future. I would like to see a separate track added to Lotusphere that followed this format. It would be a great venue for rising talent with low risk and I think a better format than Speed Geek.

Here is a short video by Jeff Pulver, responsible for 140 Characters Conferences:

There was an additional dimension to this conference: Twitter. This made the conference truly interactive. Some thought it distracted from the presentation, but I think it added to the experience. (In fact, it’s exactly what my speech was about.) The best points of a presentation were often immediately tweeted and retweeted, inherently adding emphasis to the points found most relevant by the audience, much like a tag cloud. It was really cool to go back and see all the quotes from my speech echo around the room and the world via the Internet and gave me excellent, immediate feedback. I can see Twitter becoming a bigger part of live presentations in the future as well. This was done at Lotusphere 2011 with great success.

For the hearing impaired, here is a transcript of my speech.

“How many of you actively participate in social media? How many of you REALLY know what Social Media is? What is media? Media is any form of mass communication. Radio, television, newspapers, books, even the guy standing on a soap box in the middle of town square, shouting out to anyone who will listen.

Today we have a new soap box. It is the Internet. It’s facebook, twitter, youtube, Foursquare, biznik, Linkedin. It’s blogs, wikis, forums, webcasts. It is any digital means that allows your voice to be heard by the masses. But one crucial difference from other media is that social media is interactive, it’s a two-way street. This is also the key to making you a genius.

My Dad was a brilliant man. One day we were having one of those Father-Son talks and he said to me: “David, The secret to being a genius is having the answer before they ask the question. Now you may have learned the answer 5 years ago or just 5 minutes ago. It doesn’t matter. All that matters is that you have the answer when they need it.” Powerful words for an 8-year-old to hear! But in that wisdom lies the power of social media and your social media network.

I have been in the computer industry for 26 years.
26 years ago… if I couldn’t figure out an answer or get it from someone in the cubicles around me, then I didn’t get the answer.
10 years ago… there was a simple knowledge base website and a discussion forum for the software I used where people could post a question and someone else might post an answer. There were many more questions than answers.
5 years ago… things began to change. there were many more people on the forums and a few people were starting to blog. I started to get answers.
2 years ago… There was a quiet explosion in social media. My social media network began growing exponentially.

Today… My linkedin Network alone has over 100,000 2nd degree connections. A first degree connection are the friends I am connected to. Second degree connections are all of their friends. And those connections can put me in touch with over 5 million more people around the world.
I am in contact with thousands of professionals in my industry via my social media network.
I can rely almost exclusively on tweets and blog aggregators to guide me to news relevant to my work.
My Mom asked me: “David, what’s a blog aggregator?” I explained “it’s a website where I can go to a single source to find out what everyone is talking about. Mom said: “Oh, you mean like Aunt Ruth!”

Thanks to my social media network, it is a very rare event that I encounter a question or problem at work for which I cannot quickly get an answer. We all have this potential. This is really nothing new. You’ve always had a social network. Soap boxes have been around for centuries. It’s just that the Internet makes those connections more visible and more accessible. The amount of information we have access to today is mind-boggling.

Many people view Social Media as a marketing tool, but it’s so much more than that. Your social network can turn you into a genius more brilliant than any individual could ever be on their own. The year 1897 was a pivotal year for mankind. That year Thomas Young died. He happens to be considered the last man to know everything known by humanity at the time. Today it’s hard to imagine knowing everything about one topic, much less everything about everything.

So it really has become all about who you know, not what you know. Your true genius comes not from the knowledge you have, but from the knowledge you have access to. It is the IQ of your social media network.
Much like the scene in ‘The Matrix’ where Neo downloads the knowledge of Kung Fu or Trinity learns how to fly a helicopter. It’s “Just-in-time learning”.

This will become so relevant that one day employers will consider the value of your social network and how adept you are at navigating it in their hiring decisions. In fact, that day is already here. They already look at your facebook page and your Linkedin profile. They read your blog. My blog has helped build my credibility and opened opportunities I would not have had otherwise.

Another big difference between social media and traditional media is that everyone is equal on the internet. I have a friend who was born with a birth defect. It is difficult for him carry on a normal conversation. People avoid him in public. Yet people flock to read his blog.

Among the variety of people in my network are senior executives from companies like IBM. I met one of them at a conference recently and when I introduced myself, he said: “Yes, I know you. I read your blog.” Wow, It really made me think about what I write!
On the Internet, we are all equal.

Earlier I mentioned that Social media is interactive. It’s all about sharing knowledge. Today I contribute answers to those forums. I post comments on others’ blogs and I have a blog of my own. Hopefully I contribute to the genius of others’ social media network. It’s called “Sending the elevator back down.” By all of us contributing to social media, we can make each other a genius.

That’s my soap box. Let’s get social!”

Lotus Forgot Series: How not to have a roadshow event.


Here is a work of brilliance. I just received an email announcing an IBM roadshow event in Seattle. While it isn’t specifically about Lotus software, it covers Websphere and cloud computing.
Here it is: http://www-01.ibm.com/software/websphere/events/impact/icty_events.html

The brilliance is that it’s only a week away. Too bad, I already have plans and now it’s too late to change them.

It’s particularly humorous that the website says “Check back often to find an event in your geography and register for an event near you.” Check back often? I don’t think I could even find this URL again once I leave it. Haven’t you heard of subscriptions so I don’t have to “check back often” to get the information I need?

As well-connected as I am, if I’m just now finding out about this from someone connected to IBM marketing and customer support, I expect very few people know about this event. Is this IBM’s way of “proving” they can’t sell in Seattle against Microsoft?

In the end, the purpose of marketing is to sell. Period. The final goal is not brand recognition. It’s not to make customers feel good. The final goal of marketing is to sell. Roadshows are an element of marketing. Whether the method is by showing off products directly or more of an infomercial to help existing customers use the product more effectively, if it doesn’t increase sales, it failed. IBM, once again, you failed. Go read the book “Your Marketing Sucks” by Mark Stevens. While it is not just about IBM, it does reveal the truth about your marketing.

But who am I to think I know marketing better than IBM? If you work for a company with half a million employees, you must already know everything there is to know about marketing. Your ego would demand nothing less. You no longer need to continue professional development. Why waste time reading books on marketing and sales and human behavior? Like GM and the Roman Empire, you’re too big to fail. After all, IBM stock is at an all-time high. You must be doing everything right, yes?

No. What you’re overlooking is where you COULD BE. In sales terms, you’re leaving money on the table. My mantra is “Companies don’t buy software. People do.” And along with that goes “Companies don’t sell software. People do.”
Before you categorically decline to read this book to further your knowledge, consider what you have lose, then consider what you have to gain. For that matter, I recommend this book to all of my readers. I’m sure many of you still read good old-fashioned books. If you read it, I would like to hear from you.

The Lotus Forgot series: An alternative to a full Designer client on Mac or Linux and lesson on who develops applications


We don’t need a Designer client for the Mac or Linux. We need one for the people.

I understand the effort to create a full new instance of the designer client on a different platform is a daunting task. And in the end, who might use it? Developers. Some of those developers will use Macs at work. Some will be college and high school students. Some will be computer-savvy small business owners and entrepreneurs who serve as the CEO, CIO, developer, and user all in one. From IBM’s perspective, this may seem a rather small niche to dedicate the resources. It’s about ROI. So I propose a solution that would reach a much larger market and have a broader impact in enabling people to serve their own simple development needs:

Add basic development functionality back into the Notes client.

Yes, make the Notes client as it once was in the days before R5 when the ability to create applications was an integral part of the Notes client. What would it include? View development (which is already there), Formula language (which is already there in some capacity), and form development. Some agent development probably too. Provide people with enough to be able to serve their own basic needs without overwhelming them with complexity.

Why do this? Simple. Empower the people. Power users have always existed. They were what made the early versions of Notes so successful. It was easy for them to create their own tools in Notes and they loved it. LOVED IT! I can recall many times in the R3/R4 days when users came to me with a database that they had created or made a copy and modified it and wanted to share it with other people on their team. I took it, maybe cleaned it up a bit, and put it on the server where their whole team benefited. This was the root meaning of collaboration: Not just sharing data, but sharing solutions. By the users, for the users. It was truly Rapid Application Development (RAD). Before they had Notes, people were doing this in 1-2-3, Access, FoxPro, etc. It is no coincidence that the Notes client began losing favor among end users as soon as they lost their ability to explore what Notes can do by creating their own applications. The greatest advocates of Lotus Notes are those who can create applications in it.

People did not stop creating their own applications when the designer code was removed from Notes. But now they just do it in other tools like Access and Excel. Sure, there is also Sharepoint and Quickr, but those do not provide for PERSONAL tools. People will not “play” there they way they do with other software. Sadly, while users today are far more computer-savvy than they were in the 1990’s, they are being denied the opportunity to apply those skills to their job, at least where Notes is concerned. As a result, Notes has lost its appeal. Users have been driven away to other tools and no longer know (and have no motivation to learn) what could be done in Lotus Notes. To them it is no longer a PERSONAL productivity tool. Now the only way to get an application in Notes is to request it from the gatekeepers of I.T. It’s like building a Lego kit and giving it to a kid and then saying they have to bring it to you if they want to build something different with the pieces. Sure, the designer client is “free”, but it is not given to employees and for the most part they don’t even know it exists or how to get it.

If we are sincere in our belief that the power of collaboration and Open Source is truly for the benefit of all, then it should be made accessible to all. It should not be hoarded by the professional Domino developers of the world. It should not be locked out by the administrator who doesn’t want the additional work to manage the applications nor the I.T. director who doesn’t want to deal with losing control of application development process and his feeling of importance. Do not waste time defending this practice with the “good ol’ boy” mentality claims like “But the users don’t know how to create good applications.” or “their rights must be restricted for their own good or for the good of the company.” This is Social Business. This is the definition of Web 2.0. (See video)

Eliminate the hierarchy, eliminate the red tape. Empower the people. The more you empower the people around you, the more successful you will be. The more they must depend on you, the less you will be able to achieve. It’s the axiom of good leadership.

IBM may never feel justified in creating a full-blown designer client for Mac OS or Linux. They may never go back to having the simple developer client for the masses that was so successful. So while you wait for IBM to decide what to do, I suggest this: Let your people know the designer client exists. Make the designer client available to anyone who asks for it. I would even encourage them. If you have any programmers in the company that code in other software, be sure to give it to them.

Notes was founded on the principle of giving people the ability to create their own custom applications. (The History of Lotus Notes) That principle has clearly been forgotten.

If you agree, please vote for this idea at IdeaJam

Yellow by Cold Play: a musical interlude for those who bleed yellow


For those who bleed yellow…

Click to play Yellow by ColdPlay

Wonder why we never get Cold Play for the one-song act at Lotusphere OGS…

Lyrics:

Look at the stars
Look how they shine for you
And everything you do
Yeah, they were all yellow

I came along
I wrote a song for you
And all the things you do
And it was called “Yellow”

So then I took my turn
Oh what a thing to have done
And it was all “Yellow”

Your skin
Oh yeah, your skin and bones
Turn into something beautiful
And you know,
You know I love you so
You know I love you so

I swam across
I jumped across for you
Oh what a thing to do
‘Cause you were all “Yellow”

I drew a line
I drew a line for you
Oh what a thing to do
And it was all “Yellow”

Your skin
Oh yeah your skin and bones
Turn into something beautiful
And you know
For you I’d bleed myself dry
For you I’d bleed myself dry

It’s true, look how they shine for you
Look how they shine for you
Look how they shine for
Look how they shine for you
Look how they shine for you
Look how they shine

Look at the stars
Look how they shine for you
And all the things that you do

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